Refund Policy

We would rather fix an engagement than argue about it — but here is the formal policy.

Before work begins

Cancel any order before we begin work (document review counts as beginning) for a full refund of professional fees, processed within 7–10 working days.

After work begins

Once preparation has started, fees are refundable proportionate to work not yet performed, at our reasonable assessment. Once a filing has been submitted to a government portal, the professional fee for that filing is earned and non-refundable.

Government fees

Government fees and stamp duties paid to authorities are non-refundable by us once paid, regardless of outcome — they are pass-through charges. Where we have collected but not yet paid them, they are refunded in full.

Our mistakes

If a filing is rejected due to an error on our side, we redo it at no professional fee and bear any re-filing government fee caused by our error. If we miss a statutory deadline that was our responsibility under an active engagement with complete documents in hand, we bear the late fee — that is the penalty shield stated on our service pages.

How to claim

Write to us via the contact page with your order reference. Refund requests are acknowledged within 2 working days and resolved within 10.